Many companies find it overwhelming to operate a facilities services call center as there are many aspects that call for expertise and specialized knowledge. To help your company manage this key aspect of your business, CollectiveView’s Operations Resource Center (ORC) combines our experience with data management tools, our understanding of the property and facilities management industry, and our passion for providing exceptional customer service.

Our ORC can add value to your company by:

• Allowing technicians, maintenance crews and other service providers to spend their time completing work requests instead of sitting in front of a computer
• Capturing your company’s information in a single, secure location, which provides easy access to management reports to help you run your business more effectively
• Enabling users to contact one central point rather than multiple source

Features:

• Send requests by phone, email, fax or web interface 24/7 year-round
• Dispatch internal and external service teams
• Maintain a unique call handling and dispatch methods for each facility
• Handle calls with an expert team in property services and facilities management
• Collect and report customer satisfaction data