As part of Collectiveview’s viewWORK Software as a Service, our unique Operations Resource Center (ORC) and operators exemplify Serviceware to the highest degree.
Case in point: Collectiveview’s ORC operators received multiple alerts via viewWORK text message dispatching on a Saturday evening, notifying that one client’s data center was experiencing high temperature alarms. This triggered an alarm by the BAS system linked to Collectiveview’s work order management software, which also notified our operator of a power outage. The data center had experienced a power spike which had disrupted the HVAC system — the servers and other IT equipment were on the brink of catastrophic failure.
Fortunately, our client had invested in Collectiveview’s Business Continuity Plan (BCP). Via text and email channels running through Collectiveview’s ORC operator, the operator was able to continue to dispatch, update, and advise our client and the service technicians working on the problem of current and past-due alarms in real time during this critical repair operation — all via cell phone.
Wikipedia defines Business continuity as “the capability of an organization to continue the delivery of products or services at pre-defined acceptable levels following a disruptive incident.” Business continuity planning is the process of creating systems of prevention and recovery to deal with potential threats to a company. In addition to prevention, the goal is to enable ongoing operations before and during execution of disaster recovery.
Collectiveview defines Serviceware as providing clients with an unmatched commitment to do what it takes to help our clients succeed and run their business from anywhere, at any time — even after hours — using Collectiveview’s viewWORK software platform.
Thank you to our ORC operators for their commitment and outstanding work to help our client succeed through a near disaster!