As part of Collectiveview’s view Work Software as a Service, our unique Operations Resource Center and operators exemplify Serviceware to the infinite degree.
Case in point, Collectiveview’s ORC operators received multiple alerts via viewWork text message dispatching on Saturday evening, notifying that one client’s data center was having high temperature alarms. This triggered alarm by the BAS system linked to Collectiveview’s work order management software also notified our operator of a power outage.
The data center had experienced a power spike which had disrupted the HVAC system and the servers and other IT equipment were on the brink of catastrophic failure. Fortunately, our client had invested in Collectiveview’s Business Continuity Plan (BCP) and via text and email were being channeled to Collectiveview’s ORC operator. The operator was able continue to dispatch, update, and advise our client and the service technicians working on the problem of current and past due alarms in real time during this critical repair operation via cell phone.
Wikipedia defines Business continuity as "the capability of an organization to continue the delivery of products or services at pre-defined acceptable levels following a disruptive incident”, and business continuity planning (or business continuity and resiliency planning) is the process of creating systems of prevention and recovery to deal with potential threats to a company. In addition to prevention, the goal is to enable ongoing operations before and during execution of disaster recovery. Business continuity is the intended outcome of proper execution of both business continuity planning and disaster recovery.
Collectiveview defines Serviceware as providing clients with unmatched commitment to do what it takes to help our client succeed and run your business from anywhere, at any time (even after hours) using the Collectiveview’s viewWork software platform. Thank you, OCR operators, for your commitment and outstanding work to make our client succeed through a near disaster!!